Frequently Asked Questions
Q: How do I print my ticket voucher?
A: To print your ticket voucher, click on the blue “Access Ticket(s)” box in your receipt email. Your ticket will appear in a browser window, and you may print it from there. Take your voucher to any Strates Shows ticket box at the Fair to redeem it for your Fun Card or Wristband.
Q: What if I have an issue with a credit card charge?
A: If you have a question about a credit card charge, please contact the Strates Shows office at info@strates.com or (407) 855-3939 (M-F 9AM to 5PM). Sometimes, a declined ticket purchase may appear as a pending charge on your online bank statement. This depends on your card issuing bank’s policy, and we have no control over that. The pending charge should disappear within 24-48 hours (longer, if a weekend or holiday). If it doesn’t, please let us know.
Q: I lost my receipt. What should I do?
A: No problem. Contact our office at info@strates.com or (407) 855-3939 (M-F 9AM to 5PM), and we will send a duplicate receipt to the email address you used when you purchased the ticket.
Q: I did not receive an email containing my ticket voucher and receipt?
A: Please check your spam folder or junk mail file before contacting us. Look for an email from "info@strates.com"
Q. My card keeps getting declined and I know the information I’m entering is correct. What should I do?
A. Your address and zip code should match exactly with the address and zip code on your bank credit card statement. If your street address is 1234 N. 4th St. and the bank shows your address as 1234 N. Fourth St. or 1234 North 4th St., then you should try the transaction again with the correct version of your address. If that doesn’t correct the problem, then you should contact your bank because the declined transaction may be due to a different issue.